When copying and pasting text from MS Word documents into iLearn you must use the "paste from Word" option to avoid copying underlying "code" that MS Word inserts. If you do not use this option then the text you paste into the Rich Text Editor will initially look fine but when you "post" that text (e.g. post a new Announcement or Forum message) it will appear as garbled symbols or "codes".

The "Paste from Word" option in the Rich Text Editor can be accessed by clicking on the clipboard icon with the "W" on it which is located in the upper row of the Rich Text Editor toolbar (see example tool bar below). A new window will pop open into which you can paste the MS Word text. The click the "OK" button (NOT the "clear up box" button) and the text, minus the underlying "codes", will be pasted in.

For further instructions on using the Rich Text Editor, please see the Best Practices Guide for Using the Rich Text Editor.

If your project site doesn't appear in your iLearn account, it may be because the site has not been published yet and is not yet available to participants. Please contact your project site administrator to confirm that your project site is ready and you have been added to the site.

If you feel you should have access to a published project site at this time, please contact the Help Desk at (845)575-HELP or email: helpdesk@marist.edu

It can take 1-2 business days for your Marist Account to become active in iLearn. If you have just recently received a Marist ID please check back in a day or so to see if you can sign in. If you have had your Marist ID for a while and you receive a message indicating that "The account or password entered was not correct", then:

• Check to make sure you are using a valid Marist Account.
• Check that the spelling of the Marist Account is correct.
• Check to make sure that the "Caps Lock" is not on as passwords are case sensitive.

If you are still experiencing problems with it, please contact the Help Desk at (845) 575-4357 or email them at: helpdesk@marist.edu.

This problem may occur if you have exceeded the maximum file size upload set by your system administrator. The maximum file size is 150 MB. For more information about Resources, please read Best Practices of Using Resources Tool.

Click "More Sites" to see a full list of course and project sites to which you have access. If you would like an active site to appear in your quick links:

• Click "More Sites", then ?Preferences? on the top right corner.
• Use the left and right arrows to make a site active or hidden.
• Click Update Preferences.

You can add participants to your project site by yourself. After you log in to iLearn, go to your project site. Click "Site Editor" from the left menu bar, then click the red "Add Participants" button on the top menu. You then can add people using their Marist ID or official email address.

If you are still experiencing problems with it, please contact the Help Desk at (845) 575-4357 or email them at: helpdesk@marist.edu.

Hardware: At least 512MB of RAM

iLearn requires one of the following web browsers:

• Chrome (Windows, Mac) - free download
• Firefox (Windows, Mac, or Linux) - free download
• Safari (Mac) - free download
• Internet Explorer, version 8 or higher (Windows)- free, available through Windows update

You may also require additional plugins (Adobe Reader, Adobe Flash, etc.), depending on the resources that your instructor uses. Please make sure these are up to date to prevent issues in opening downloaded documents.

Other web browsers and OS combinations such as Opera and Konqueror, etc. may work, but are known to have some incompatibilities.

Older web browsers such as Netscape 4.8 or Internet Explorer 6 or earlier (for Windows or Macintosh) will not work.

Mobile Devices and Smart Phones: iLearn is viewable on these devices but is not recommended that they be used for taking or submitting tests, posting to forums or posting to assignments at this time.

For complete compatibility information, please view this chart.

The iLearn "Watch" feature allows you to receive email notifications when forum responses are authored in a particular course. You can choose options to receive notifications on all threads, no threads, or just those threads in which you have authored a post. For more information about Forums, please read this Posting in Forums Tip Sheet.

In iLearn, you can make your site joinable so that it can be available to a wider audience than the registered participants. Anyone who can log into iLearn can find your site and join it without asking you to add them to the list of participants. A good examples of a joinable site is the Marist Proofreading site in iLearn.

To make your site "joinable", go to "Site Editor", click on the "Manage Access" button on the top menu. In the "Gloable Access" section, check "Allow anyone to join the site with valid login id".

To find a joinable site, first find the "Membership" button on the left menu bar on your "My Workspace" page. Then click on the "Joinable Sites" button to see a list of joinable sites in iLearn. Look for the site you want and click "Join" to become a member of the site.

Yes you can use the "Meetings" tool to video chat with people in iLearn. Meetings tool (originally called Big Blue Button) allows for real time video conferencing within iLearn. It can be used for online office hours or any type of synchronous online communication. It is located in the ?Communication? section on the left menu bar of a course or project site. For more information abut the Meetings tool, please read this Best Practices Guide about Meetings.